Refund Policy

You have 30 days from delivery to ask for a return or exchange, whether the product is defective or non-defective. A changed decision, individual preference, and an accidental item selection are accepted reasons for non-defective returns.

Items must be new and unused, with their original packaging, labels, accessories, and condition preserved. Tell us about damage, faults, a wrong product, missing pieces, or a significant discrepancy from the listing so we can review the issue. Leave such goods unused and keep all materials supplied.

Provide the order ID, checkout email address, and details of your reason when applying. For damaged, defective, incorrect, or incomplete goods, attach item and packaging photos or video. Wait for authorization, then mail the return with the free label enclosed in your original package. We can assist with a missing label and do not charge a restocking fee.

The refund-processing period is 10 days after approval, with funds sent back through the original payment method. Account posting can take longer at the payment provider. We fulfill exchange requests according to current stock availability.

Email: dvmjohn2766gra@gmail.com
Mailing address: 549 N Main St, Greenville, Kentucky, 42345, United States
Phone: (843) 858-6100